FAQ

A: Good Boy Pty Ltd is an Australian-based online store dedicated to providing high-quality products for dogs and other pets. We’re committed to transitioning to Australian-made products to support local businesses and ensure the best for your furry friends.

A: Currently, our products are sourced internationally, but we’re transitioning to offering Australian-made products to support local manufacturing and provide top-quality items.

A: While our primary focus is on dogs, we also stock products for other pets, including cats. Keep an eye out as we expand our range!

A: Ordering is simple! Browse our website, add your favorite products to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

A: We accept all major payment methods, including Visa, Mastercard, PayPal, and Afterpay. All transactions are secure.

A: Orders can only be modified or canceled if they haven’t been processed. Contact us at orders@goodboyshop.com.au as soon as possible if you need assistance.

A: Yes! We deliver to all locations across Australia, including metro, regional, and rural areas.

A: Standard shipping typically takes 3-10 days, depending on your location. Express shipping options are also available.

A: We Ship for Free – No Matter How Much You Spend!

A: Yes! Once your order is shipped, we’ll send you a tracking number so you can monitor its progress.

A: We offer returns and refunds for faulty, damaged, or incorrect products within 30 days of delivery. Please visit our Refund and Return Policy page for full details.

A: Unfortunately, we do not accept change-of-mind returns. However, if your product is faulty or not as described, we’ll be happy to assist.

A: To return a product, contact us at returns@goodboyshop.com.au with your order number and details of the issue. Once approved, we’ll provide instructions for the return.

A: Yes! We offer custom-made and personalized products for your pets. These items are non-refundable unless faulty or not as described. Contact us to learn more about custom orders.

A: Absolutely! We carefully select our products to ensure they are pet-safe, durable, and meet high-quality standards.

A: Many of our products, such as collars, beds, and clothing, are available in multiple sizes. Be sure to check the product description and sizing guide for details.

A: We’re working to transition to Australian-made products as quickly as possible. Stay tuned for updates on our website and social media!

A: Supporting local businesses helps ensure better quality, reduces shipping times, and promotes sustainability by sourcing locally.

A: Yes! Sign up for our newsletter to stay updated on exclusive deals, seasonal sales, and special offers.

A: Of course! Our team is happy to help you choose the right products for your pet. Email us at support@goodboyshop.com.au or use our online chat feature for assistance.

A: You can reach us via:

Email: support@goodboyshop.com.au
Phone: (+61) 1800 714 284
Address: 81-83 Campbell Street, Surry Hills, NSW, 2010