Refund & Return Policy

As a consumer in Australia, you are entitled to a refund, replacement, or repair under the Australian Consumer Law (ACL)

If a product:

- Has a major fault or defect that wasn’t disclosed.

- Is not fit for its intended purpose.

- Does not match its description.

We do not offer refunds, exchanges, or credits for change of mind.

Faulty, Damaged, or Incorrect Products

If your product is faulty, damaged, or not as described, you may request a refund or replacement. Please notify us within 7 days of receiving your order by following the steps

You must provide:

- Proof of purchase (e.g., receipt or order confirmation).

- Photos or other evidence of the fault or damage (if applicable).

Once your return is received and inspected, we will notify you of the outcome and process a refund or replacement where applicable.

Custom and Personalized Products:

- Custom-made or personalized items are non-refundable unless they are defective or not as described.

Excluded Items:

For hygiene and safety reasons, certain items cannot be returned, including:

Perishable goods (e.g., treats, food).

Opened or used products

To initiate a return or refund:

Contact Us:

Email us at returns@goodboyshop.com.au or call (+61) 1800 714 284 within 30 days of receiving your order. Provide your order number, a description of the issue, and any supporting evidence (e.g., photos).

Return the Product:

Once your request is approved, we will provide instructions for returning the item to our business address:

Good Boy Pty Ltd

81-83 Campbell Street, Surry Hills, NSW, 2010

Ensure the item is securely packaged to avoid damage during transit.

Inspection and Outcome:

After receiving and inspecting the returned item, we will notify you of the outcome. If approved, a refund or replacement will be issued promptly.

Refunds are typically processed within 5-7 business days after approval.

Refunds will be issued to your original payment method unless otherwise arranged.

For faulty, damaged, or incorrect items, Good Boy Pty Ltd will cover all return shipping costs.

We will provide a pre-paid shipping label or reimburse reasonable shipping expenses.

For custom-made items:

These will be inspected upon return to confirm any defects or errors.

Refunds or replacements will only be issued if the product is defective, damaged, or not as described.

For any questions or concerns about our Refund and Return Policy,

Please Contact Us:

Email: returns@goodboyshop.com.au
Phone: (+61) 1800 714 284
Mailing Address: 81-83 Campbell Street, Surry Hills, NSW, 2010